The U.S. Fire Administration has released the new E-NFIRS. It is now available for users to begin (or
continue) entering incidents manually. Users who are using a third party vendor software can now use the Bulk Import Utility.

If you have any questions, please contact the NFIRS Support Center.

NFIRS Support Center
(888) 382-3827
FEMA-NFIRSHELP@fema.dhs.gov

Below you will find the following information.

  • VFIRS Account Reset
                       

  • E-NFIRS Username and Password Requirements
                       

  • Additional NFIRS Accounts
                      

  • Report Incidents Using NFIRS Systems
                       

  • Incident Data Submissions Using Vendor Software
                      

  • No Activity Reporting
                      

  • Running NFIRS Web-Based Reports
                      

  • Additional Assistance

VFIRS Account Reset

NFIRS accounts go inactive every 90 days and users can get locked out if they mistype or forget their
password. Also, users can be locked out of their account if they try to change their password to a
password that is not acceptable to the NFIRS password requirements.
If you need your account reset, please utilize the forgot password link or the forgot username link. New
passwords must not be the same as the previous eight (8) passwords.
If you need further assistance, please use the VFIRS Account Reset form at the following link:
VFIRS Account Reset Form
VFIRS Account Reset Form

E-NFIRS Username and Password Requirements

Username Requirements:

  • Must be between 7 and 14 alphanumeric characters
  • Cannot contain the following special characters apostrophe ('), quote ("), space ( ),
    or pound sign (#)

E-NFIRS Password Requirements:

  • Must be between 8 and 14 alphanumeric characters
  • Contain at least one number
  • Contain at least one special character
  • Contain a combination of alphabetic, numeric, AND special characters
  • Cannot contain the following special characters apostrophe ('), quote ("), space ( ), or
    pound sign (#)
  • Cannot start with a number
  • Special characters allowed: ~ ! $ % * ( ) – _ = + [ ] ; : . < >

    • *Password must be changed every 90 days and are case-sensitive.

    Additional NFIRS Accounts

    To add additional NFIRS accounts in the system for members of your fire department, please fill out the
    self-registration form. New user accounts will be processed within 24 to 48 hours. Once approved each
    member will be sent a confirmation email with their account information.

    Report Incidents Using E-NFIRS System

    To report your incidents to NFIRS, you will use E-NFIRS on the NFIRS website. Here are the steps for
    accessing the wed based program.

    1. To report your incidents using the NFIRS website, go to
      https://nfirs.fema.gov/NFIRSWeb/login.
    2. Login using your NFIRS account information
    3. If prompted, select which profile you want to use.
    4. On the left, click on ‘Incidents’.

    5. Click on ‘Create Incident’ to add an incident for your fire department. Red asterisk(*)indicates a field is required.

    Incident Data Submissions Using Vendor Software

    If your fire department is using vendor software such as Firehouse or ImageTrend to enter your
    incidents, you need to send VDFP a data file so that our staff can manually import your incidents into the
    national NFIRS database. Reports are due on the 15 th of every month for the month prior. Export all of
    your incidents from your system to a data file and then email the file to vfirsreports@vdfp.virginia.gov.
    After your file has been imported, you will receive a validation summary report back by email.

    No Activity Reporting

    When you have no incidents for a month, you still need to report to NFIRS. To report that you have no
    incidents, go into the NFIRS reporting system and start a new incident. For the incident date, enter the
    last day of the month for the month with no calls, ex. 1/31/2014, for Jan 2014. For the incident number,
    enter ‘0000000’. Then, check the box for no activity. Then, click on ‘OK’ and then click on ‘Save’ to save
    the incident.

    • Incident date: 1/31/2014 (for ex. Jan 2014)
    • Incident number: 0000000
    • Check box for No Activity

    Running NFIRS Web-Based Reports

    1. To access the web-based reports website, go to E-NFIRS.
    2. When prompted select your profile.
    3. On the right, click on ‘Software”, Then click on “Summary Output Reports Tool (SORT)”.
    4. You should see a list of reports that you can run on the page. The  ‘Summary by Incident Type’
      report is a good report to run. It provides a breakout of calls by incident type, as well as, total
      fire dollar loss and the number of civilian and fire service casualties. The ‘Residential Structure
      Fire Causes’ report is another good report to run that shows fire cause information. Click on a
      report title to run a report.
    5. Enter a date range for the report. Enter dates in the date range fields such as 01/01/2019 for the
      From Date, and 12/31/2019 for the To Date. There is a calendar dropdown menu that you can
      also use to select the dates.
    6. For the dropdown boxes, select ‘All’ for Incident Status, ‘All’ for Version, and ‘All’ for Release
      Status. This ensures that you are getting all of your incidents in the report.
    7. In the ‘FDID Selection’ window, click the folder next to NFIRS – NFDC, then the folder next to
      Virginia, and then continue to expand out to your division, locality, and fire department. Click
      the box next to your fire department to select. You should see a check in the box.
    8. Then click the ‘Generate Report’ button at the bottom of the page to submit the report to run
      on the server.
    9. On the top left of the page, click on ‘My Recent Reports’. Your report should be listed on the
      page. The status for the report will show ‘In Progress’. Keep clicking on ‘My Recent Reports’ to
      refresh the page. Once your report is finished, the status will show ‘Completed’. The time that it
      takes to run a report varies based on the total number of reports being requested.
    10. To view and save your report, click on one of the available report formats; PDF, Excel, Word, or
      HTML to download. PDF is the best format to select.
    11. When prompted ‘Do you want to open or save this file?’, select ‘Save’. Change the ‘Save In’
      location to your Desktop and enter a filename for the report. Then, click ‘Save’. When the
      download is complete, click ‘Close’.
    12. Locate the file on your Desktop to open. You now have a file that you can print and save for
      future reference. The first page is a cover page that shows the criteria that you entered for the
      report. The second page shows the actual report. For the ‘Summary by Incident Type’ report,
      the frequency column shows the number of incidents. If you add the numbers for frequency,
      mutual aid given and exposures, you will get the grand total number of emergency responses
      handled by your department or locality.
    13. Click on ‘Available Reports’ at the top left of the webpage to go back to the list of available
      reports if you want to run another report.

    Additional Assistance

    If you need any additional assistance, please contact VDFP (toll-free) at 1-866-4VAFIRE (866-482-3473).